Shipping policy

 Last Updated: August 26, 2026

1. Shop Location and Ship-From Address

All orders ship from and, if needed, return to:

HOME & THREAD LLC

address：15L Upper Monarch Cove Dr Lake Ozark, MO 65049 United States

2. Delivery Area — United States Only

We sell and ship exclusively to the domestic United States. We do not offer international shipping.

We currently ship to: residential and business street addresses in the 48 contiguous United States and the District of Columbia.

3. Areas We Do Not Ship To

The following destinations are outside our delivery area. Orders placed to these addresses will be canceled and refunded:

• Any address outside the United States;

• Alaska and Hawaii;

• U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands;

• P.O. Boxes and parcel lockers that cannot accept carrier deliveries of packaged home textiles;

• APO, FPO, and DPO military addresses;

• Freight-forwarding or third-party export addresses used to send goods abroad.

If you are unsure whether we can deliver to your address, email support@hearththread.com before you order.

4. Shipping Method and Rates

We offer Standard domestic shipping:

• Rate: $3.99 per order;

• Free Standard shipping on orders of $60.00 or more (before any discounts, after tax is already included in the displayed product price);

• Estimated transit time after the order ships: 5 to 8 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays do not count toward processing or transit estimates.

5. Order Cutoff, Processing, and Transit

• Order cutoff: 5:00 PM Eastern Time (GMT-05:00, New York). Orders placed after 5:00 PM ET are treated as received the next business day.

• Processing time: 1 to 3 business days after the order is received (or the next business day if placed after cutoff).

• Transit time: 5 to 8 business days after the package ships.

Typical total time from order to delivery is therefore about 6 to 11 business days, depending on when you order and your location within the contiguous U.S.

6. Tracking and Delivery

When your order ships, we email a tracking number to the address used at checkout. Please watch for the carrier and make sure someone can receive the package. Risk of loss passes to you when the carrier marks the package delivered to the address you provided. We are not responsible for packages marked delivered that are later reported missing due to porch theft; we recommend a secure delivery location.

7. Wrong or Incomplete Address

You are responsible for entering a complete, deliverable U.S. street address. If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you. Additional shipping charges may apply to reship, or we may refund the merchandise less the original outbound shipping cost.

8. Delays

Weather, carrier congestion, peak seasons, and incorrect addresses can delay delivery beyond the 5-to-8-business-day estimate. We will help you track the package, but we cannot control carrier delays once the order has shipped.

9. Taxes and Duties

All product prices displayed on our site already include applicable U.S. sales tax. We do not charge separate tax at checkout unless a jurisdiction later requires a different display. Because we ship only within the United States and do not export, you will not be charged customs duties.