Refund policy

 Last Updated: August 26, 2026

We want you to be happy with your Hearth Thread bedding, blankets, and towel sets. This Refund Policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return or exchange within 7 days of the delivery date shown on the carrier tracking record. Requests received after the 7-day window cannot be accepted, except where required by law or in the case of a verified product defect reported promptly after discovery.

2. Eligibility

To be eligible:

• The item must be unused, unwashed, and in its original condition and packaging, with all tags attached;

• You must include the original packing slip or your order number;

• The return must be authorized by us before you ship the item back.

We cannot accept returns of items that are dirty, damaged by the customer, missing pieces from a set, or returned without prior authorization.

3. How to Start a Return

• Email support@hearththread.com within 7 days of delivery.

• Include your order number, the item(s) you wish to return, and the reason.

• Wait for a Return Authorization and prepaid return label. Do not ship a return until you receive authorization.

• Use the prepaid label and ship the package to: HOME & THREAD LLC, 15L Upper Monarch Cove Dr, Lake Ozark, MO 65049.

4. Return Shipping Cost

Hearth Thread covers return and exchange shipping for eligible U.S. returns. We will provide a prepaid return label. Please pack the item securely. If a package is lost because it was shipped without our authorized label or without tracking, we cannot issue a refund.

5. Refunds

Once we receive and inspect the returned item at our Lake Ozark address, we will email you. If the return is approved:

• A refund will be issued to the original payment method;

• Please allow additional time for your bank or card issuer to post the credit (often 5–10 business days after we process it);

• Original outbound shipping charges of $3.99 are refunded only if the return is due to our error or a defective item. Free-shipping orders ($60.00 and over) have no outbound shipping to refund.

If you paid by a method that cannot be reversed, we will arrange an alternative credit of equal value.

6. Exchanges

If you want a different size or color, request an exchange in your return email. Exchanges depend on availability. If the replacement item has a different price, we will charge or refund the difference before we ship the new item.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, photograph the package, the product, and the packing slip, and email support@hearththread.com within 7 days of delivery. We will replace the item or refund you at no cost, including return shipping.

8. Cancellations

You may request cancellation before the order is packed. Email support@hearththread.com as soon as possible. Once an order has been packed or handed to the carrier, it must follow the return process after delivery.

9. Sale and Final-Sale Items

Unless a product page clearly marks an item as final sale, standard return rules apply. Final-sale items are not returnable except for verified defects.