Privacy policy

Privacy Policy

Effective Date: August 26, 2026 · Last Updated: August 26, 2026

HOME & THREAD LLC (“Hearth Thread,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit hearththread.com or purchase our products.

1. Information We Collect

Information you provide. When you place an order, create an account, join our email list, or contact support, we may collect your name, billing and shipping address, email address, phone number, order details, and message content.

Payment information. Payment card data is collected and processed by our payment providers. We do not store full credit or debit card numbers on our servers.

Automatically collected information. Like most websites, we collect device and usage data such as IP address, browser type, pages viewed, referring URL, and approximate location. We may use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Information

We use personal information to:

• Process, fulfill, and ship orders, and send order confirmations and tracking updates;

• Provide customer service and respond to questions, returns, and refunds;

• Prevent fraud, chargebacks, and abuse;

• Improve our website, products, and shopping experience;

• Send service messages and, if you opt in, marketing emails (you may unsubscribe at any time);

• Comply with law and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We share information only as needed to run the business:

• Payment processors to complete your purchase;

• Shipping carriers and fulfillment partners to deliver and, when applicable, pick up returns;

• Website, email, and analytics providers that help us operate the store;

• Professional advisors (for example, accountants or attorneys) under confidentiality obligations;

• Authorities when required by law, court order, or to protect our rights, customers, or the public.

4. Your Choices and Rights

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain data uses. To make a request, email support@hearththread.com with the subject line “Privacy Request.” We will verify your identity before fulfilling the request. California, Colorado, Virginia, and other state privacy laws may provide additional rights; we will honor applicable state law.

You may opt out of marketing emails by using the unsubscribe link in any promotional message. Transactional emails about orders cannot be turned off while an order is in process.

5. Data Retention and Security

We keep order and customer records for as long as needed to fulfill the purposes above, meet tax and accounting requirements, and resolve disputes. We use reasonable administrative, technical, and physical safeguards. No method of transmission over the Internet is 100% secure.

6. Children’s Privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

7. International Visitors

We serve customers in the United States only. If you access the site from outside the U.S., you understand that your information will be processed in the United States.

8. Changes

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will change when we do. Continued use of the site after an update means you accept the revised policy.