Contact information
Company
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Legal name |
HOME & THREAD LLC |
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Brand |
Hearth Thread |
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Mailing & street address |
15L Upper Monarch Cove Dr, Lake Ozark, MO 65049, United States |
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Customer Support
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Phone |
(864) 200-8574 |
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Hours |
Monday–Friday, 9:00 AM – 5:00 PM Eastern Time |
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Time zone |
(GMT-05:00) Eastern Time — New York |
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Order cutoff |
5:00 PM Eastern Time |
How to Reach Us
• Orders and tracking: email us your order number.
• Returns and refunds: email within 7 days of delivery. Do not ship a return until we send a prepaid label.
• Product questions (sizes, materials, care): email or call during support hours.
We aim to reply to emails within one business day during posted hours. Messages received after 4:00 PM ET, on weekends, or on U.S. federal holidays will be handled the next business day.
Please Include
• Your full name and order number (if you have one);
• The email used at checkout;
• A short description of your question;
• Photos if the issue is damage, a defect, or a wrong item.